Prayer rug with padding

Do I have the opportunity to change my order?

If we have already sent your order, we can no longer make any changes.

Please contact us immediately if you would like to change your order. Depending on which process step we are in, we may be able to change your order.

For example, if we haven't sent it or personalized it yet, we'll be happy to change your order.

The best way to contact us is at this email address:info@diinsign.com.

Can I return my order?

You may return your order within 14 days as long as your order does not contain a personalized product. Please note that the shipping date should be a maximum of 14 days after your order date so that we can accept the return.

Please note that the name with which you placed the order is written on the package so that we can allocate the return and send you the money back.

Thereturn addressreads:

diinsign
Varlik
Knoopstrasse 494
4795 Bochum

Will I incur any costs as a result of the return?

The costs for return shipping must be borne by the buyer. You can send most of our products as mail.

My product is damaged. What can I do?

We are very sorry. :(
In this case, please contact us atinfo@diinsign.comand send us pictures of the damaged product.

We will of course make your order again for you if you want.

Where can I ask further questions?

Feel free to contact us at any timeMailor aboutInstagramwith us! We usually respond within a very short time.